Sansome Health researching personalized wait times
Sansome Health, a world-class research organization and leading operator of health systems, today announced major advances in emergency room and urgent care wait times, with the roll-out of their new personalized wait times system in 18 of their top health systems around the country.
The amount of time patients with non life-streatening conditions spend in the hospital largely made up of time spent in the waiting room. On average, wait times before a patient is taken to a room during peak hours is 96 minutes. This average however, can fluctuate dramatially. For example, the average wait time for a broken bone is 56 minutes.
Leading researchers in Sansome Health’s BioMed Futures Lab have been developing the technology and complicated algorithms to accurately predict individual wait times. This required a coordinated effort between the research lab and staff at four of the largest Sansome health systems. Each estimated wait time takes into consideration such factors as previous wait times for similar medical issues, the number and specialty of physicians and nurses on staff, and existing patients aready in the queue.
When patients check in – either through Sansome’s automated check-in system Vitally or manually through the desk – they are given a bracelet which contains an RFID chip. Sensors throughout the hospital track the movement of the patient throughout the hospital all the way through to check out. Additionally, each paperless hospital is linked in real-time, which annonomously updates the central services with details about the type of medical issue, the wait time, additional wait time to see a doctor and ultimately discharge.
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